If you’ve been staring at a parcel or shipping notification coming from Auctane ShipStation and are puzzled about the reason there’s a reason, you’re not by yourself. The situation can be a bit jarring particularly if you do not know the name of the person who sent it. In this article, we’ll go over how is Auctane ShipStation is, the reason it could be that you’re receiving mail from them, and the actions you should take in the event that it’s unclear who sent the package.
What is Auctane ShipStation?
Auctane ShipStation is a well-known shipping software that is utilized by businesses that sell online to improve their processes for shipping. It aids online sellers to effectively process and fulfil orders, by connecting to more than 100 marketplaces, shopping carts and shipping companies. This powerful integration allows the automatization of processes like order import and shipping labels creation as well as customer communications which makes it an essential instrument for the majority of online companies.
There are a variety of reasons why you could receive an item from Auctane ShipStation
There are many reasons you may receive a parcel delivered by Auctane ShipStation at your doorstep:
- Online Purchases:
- Most likely reason for getting an item from ShipStation is because you purchased something online from a store which uses ShipStation to manage its logistics. If you’re not familiar with the brand name Auctane is merely the parent firm of ShipStation and it could be displayed on shipping labels as a part of their brand.
- Gifts or Surprises:
- A person may have given you an item. In most cases, the gift recipient may decide to make it open to surprise you or, the shop may not have included a message about the gift.
- Subscription Boxes:
- If you’re a subscriber to a monthly or recurring services–such as books, food cosmetics etc.–the company that distributes the service could have been with ShipStation for managing the shipments.
- Fulfillment Errors:
- Sometimes, errors in fulfillment can be a problem. It could be that you receive incorrect items, an error in double ordering or miscommunication when your address is mistakenly utilized.
- Dropshipping:
- In dropshipping, stores don’t keep goods in stock. Instead, when you make a purchase of some item, the seller transfers the order on to a third party provider who will then ship your order straight to your address. The suppliers may utilize ShipStation to fulfill their shipping requirements.
Steps to Take if You Receive an Unrecognized Package
If you received a parcel through Auctane ShipStation and don’t remember the date you placed your order, these are the ways to proceed:
- Check Your Order History:
- Check your email receipts or your order history on online shopping platforms to confirm any recent purchases that may match your package that you have received.
- Inspect the Package Carefully:
- Check for bills, packing slips or information about the sender in the box that can benefit to clarify the details of the sender.
- Contact Customer Support:
- If you see a name of a store on your packing slip, or If you know the origin of the item through the packaging or invoice, talk the customer service of their company for further information.
- Reach Out to ShipStation:
- However, ShipStation usually does not take care of questions from customers in a direct manner (since they provide only software for retailers) serve software to merchants) however, they may be able point you to the correct direction should they serve them with your tracker number and the details of your shipment.
- Consider the Package’s information:
- If the package is filled with unusual or uninformed products, it’s likely the package was delivered to you through error. Be cautious of items that are not requested that may represent scams or fraudulent schemes.
What should you do when you receive an unwanted or misplaced delivery
If you can confirm that the item was delivered to you in error, or if you’ve received the wrong item:
- Return to Sender:
- If it is possible, mark the box with “Return to Sender” and return it to the shipping company. It is usually the easiest solution to rectify an error in shipping.
- Keep It:
- In certain jurisdictions where you can legally allow to retain unsolicited products to give away as free gifts. It’s desirable to check local laws or get assistance in order to warrant that there isn’t any obligation for you to fulfill.
- Donate It:
- If you have an item you don’t want but might help other people, think about making a donation to a local charitable organization.
Conclusion
A package delivered by Auctane ShipStation can be a indicator of an normal online purchase process, but it could also cause some confusion when the delivery arrives in a strange manner. If you know the way ShipStation works by following the above steps it is possible to solve the vast majority of problems with unexpected delivery. If it’s a gift or an ongoing subscription or even a mistake in the fulfillment process it is likely to have a rational reason for the delivery and the solutions are easily accessible.
